Refund & Refund Policy
Our policy only accept the return item within 15 days since your delivery date. If 15 days after delivery date have gone, we cannot offer you a refund or exchange.
Due to our policy, your eligible return item must be unused and in the same condition that you received it. The original packaging is needed.
Please send us the email via firstname.lastname@example.org to complete your return, we require the different angles photos of item you bought and send us your order number.
Please check the item image or size chart carefully before you order, we do not accept the reason that you do not like the item or not suitable. In this case, we will deduct $5 from your refund, due to our operation cost. We have size chart for each item, if you are considering on our size chart, please contact us for more details.
Please note that we do not support the return shipping fee.
To start the return your process, you should mail us at email@example.com and we will indicate you the return locations. After received the item and quality checking, we will announce you on the refund.
Note return schedule: the return item need to follow the schedule of the return email after discussion and not more than 15 days. The return schedule will be announced when we discuss via emails.
If you email us and do not return the item in time, after we are all confirmation or over the time on the return sent email. We are apologize that we cannot refund you.
Tracking information/number is required. Please send us number via email when you return. Please take the photos of the return item and parcel to ensure the correct item be returned.
You take the responsible for paying for your own return shipping costs to return your item. Shipping costs are non-refundable.
Additional return details:
- If during the return process you notice that the item you are wanting to return is not appearing or you cannot send it, that means the item does not qualify for a return or exchange .
- We only accept a return of defective goods or goods distinctly different from the description.
- We are not liable for any return packages that may become lost or stolen in-transit.
- Please keep your proof of postage and/or return tracking number and photos of the items when shipping back your returns. In case you send the wrong return item, Lastrafashion cannot do further action on this.
- All returns must include an order packing slip or return invoice that clearly indicates which items are being returned.
- Incase damaged, defective, or incorrect items must be reported within 4 days of delivery via support service.
If you feel this unsure, please feel free to “CONTACT US” and we will do our best to find a solution that works for all.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will indicate you the Return locations. After received the return item and quality checking, we will exchange to you.
Within 12 hours of placing an order. We will not be able to cancel orders once it has begun to be processed.
We need time for our warehouse to check your your return items.
- 1/ We will send you an email to notify you that we have received your returned item.
- 2/ We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 working days.
Refunds Late or missing (if applicable)
In case you haven’t received a refund yet, please first check your bank account again.
After that, please contact your credit card company, it will take some time before your refund is officially available to your account .
please contact us at email@example.com if you need any further information.